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FAQ

  • How can I track my order?
    Once your order ships, you’ll receive an email with a tracking number. You can track it using the provided link.
  • What payment methods do you accept
    We accept major credit/debit cards, PayPal, and other secure payment options at checkout.
  • How long does shipping take?
    A: Shipping times vary based on location and method: • Standard Shipping: [5-7] business days • Express Shipping: [2-4] business days • International Shipping: [6-10] business days
  • What should I do if my package is delayed or lost?
    If your package is delayed or missing, please contact us at essenceofhealingbyterria@gmail.com and we’ll assist you in tracking or replacing your order.
  • What is your return policy?
    We accept returns within [X] days of delivery for unused and unopened items. Please visit our [Returns Policy] page for more details.
  • Where do you ship to?
    We currently ship worldwide. If your location is not listed, please contact us to check availability.
  • Can I modify or cancel my order after placing it?
    We process orders quickly, but if you need to make changes, please contact us within [8] hours of placing your order.
  • How do I start a return or exchange?
    To initiate a return, contact us at [your email] with your order number, and we will guide you through the process.
  • Do you offer refunds?
    Yes, eligible returns will be refunded to the original payment method within [5-7] business days after processing.
  • How do I know which size to order?
    Check our [Size Guide] for detailed measurements and fit recommendations. If you need further assistance, contact us!
  • Are your products ethically sourced?
    Yes! We prioritize high-quality, ethically sourced materials and sustainable practices.
  • How can I contact customer service?
    You can reach us via email at [your email], through our [Contact Us] page, or via live chat during business hours.
  • What are your customer service hours?
    Our support team is available [8:00 am - 10:00pm Central Standard Time]. We strive to respond to all inquiries within [1-2] hours.
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